Toyoko INN Marseille Saint Charles

Location was good although lot of "shady" people around. Room was clean but no wardrobe and in toilet no toilet brush. B/fast was ok if you stay 1-2 days but then become boring as they ALWAYS give the same. Would be nice if they include little bit of salads, eggs...not just salami and cheese. Coffee is horrible. Stuff was friendly and helpful. Also garage was safe.

I had a great stay at this Japanese-style hotel in Marseille. The room and beds were very clean, and the bathroom was also well-maintained. The overall ambiance made me feel like I was in Japan, which was a unique and pleasant experience. Our room had a fantastic view of Notre-Dame de la Garde and Porte d'Aix, which made our stay even more special. Having breakfast included was a great plus, and the hotel's location was excellent—within walking distance of both the train station and the city center. Additionally, the staff were very accommodating, allowing us to store our luggage for a long time before check-in.

I had a very pleasant stay at the Toyoko Inn Hotel in Marseille. The room was excellent – clean, comfortable, and equipped with everything needed for a relaxing stay. The facilities were modern and well-maintained, offering great value for the price. The staff were exceptionally friendly and helpful throughout our stay, which made the experience even more enjoyable. The hotel was spotless, with high standards of cleanliness clearly upheld across all areas. Breakfast was simple but sufficient – a standard continental selection with fresh items and regularly replenished. Nothing extraordinary, but certainly satisfying to start the day. The hotel has a small bar that remains open until midnight, which was a nice touch for a nightcap or a relaxed drink before bed. Overall, Toyoko Inn Hotel Marseille offers excellent comfort, friendly service, and good amenities at a very reasonable price. I would definitely recommend it for both short and longer stays.

As part of the Japanese hotel chain, Toyoko Inn maintains its standards in Marseille. The hotel provide everything I needed for a comfortable stay. The hotel's location is perfect, just a stone's throw from the train station. This made traveling around the city incredibly convenient. The hotel had all the essentials, from comfortable beds. The attention to detail and cleanliness were impressive. If you're looking for a reliable, no-frills hotel with excellent location and service, Toyoko Inn Marseille is a great choice.

Dear I. Lee, Thank you for your message and for taking the time to review my case. However, I would like to insist on the seriousness of the situation. I had booked this apartment in good faith, but when I arrived at the location, the experience was absolutely unacceptable: • There were already people inside the apartment when I arrived. • I tried to contact the host immediately, but I received no answer for over 30 minutes. • When she finally replied, she was disrespectful and unhelpful. • She sent me some codes to enter the building, but none of them worked. • I was left waiting outside, with no access, no assistance, and no clear communication. I have screenshots and full proof of my attempts to contact the host, as well as the messages she sent. This has caused me real stress, time lost, and unnecessary trouble. This is not just a bad experience — it is a clear failure to deliver the service I paid for. I ask that Booking.com take responsibility and proceed with a full refund as soon as possible. Please let me know if you need me to forward all the evidence I have. Thank you for your time and understanding. Best regards, Abderrahim Benmaafa